Shipping & Returns

Returns

At PartsPuppy.com we accept returns. We want you to be happy with your purchase and we make every effort to get you the information necessary so that you can order parts that fit your application.  To help manage our costs, we charge a $3.00 restocking fee for each order returned. We do not refund shipping charges.

We do not accept exchanges at this time. You may return your purchase within 30 days of your original order. Items being returned must be in original condition. Customers are responsible for all return shipping charges.

Include the PartsPuppy.com generated paperwork that arrived in your package to help us process your return. We only accept returns from purchases made on PartsPuppy.com. After processing, please allow 5-7 business days for a credit to appear on your account. Original shipping costs are non-refundable.

Shipping
Shipping times displayed are automated. Estimated times are generated by our website and we cannot guarantee these dates.  We will do everything in our power to ship on time but at certain times of the week we may experience shipping delays.  Orders that select 2nd Day will receive priority over Ground Shipments. We cannot be responsible for carrier delays or lost shipments.